The first writing assignment of English 470 was to complete various professional correspondence letters that could be used in the workplace, such as letters, memos, and emails. My two examples of professional correspondence letters were a bad-news letter and a persuasive letter. The bad-news letter’s purpose was to help us give bad news to an employer or customer while still maintaining trust, respect, and goodwill of the receiver. The persuasive letter’s purpose was to ask the recipient to perform a task that would benefit us. These documents are connected to course learning outcome two (create professional documents that use plain English). The term “plain English” utilizes the Eight C’s concept, meaning professional writing needs to be clear, concise, concrete and specific, complete, courteous, coherent, constructive, and correct. Through the course and specifically these two assignments, I learned how to implement and utilize the Eight C’s when writing documents. For example, I learned that the use of the word “unfortunately” and other negative words in a bad news letter is not correct or courteous. In my bad news letter, I included information as to why the request could not be honored. I also included an alternative offer to further imply the initial request to not be completed. Overall, the most challenging aspect was being able to clearly communicate everything on a single page. I overcame this difficulty by practicing my copyediting and proofreading skills through improving my writing with the Eight C’s.