Agency Summary & Market Scan

Due Date: June 14, 2020

Purpose: The purpose of this assignment is for the student to acquire knowledge and understanding of the history, philosophy, organizational structure, policies & procedures and its relationship to other agencies in the community.

Knowledge: The student will acquire knowledge and understanding about their assigned setting/agency by interviewing their mentor, utilizing online resources, sources from coursework and any other sources provided by their mentor.  The student will “scan” the agency to determine its etiology, history, philosophy, mission, vision, core values, and stakeholders. The student will identify and describe policies and procedures that are applicable to all agency employees and policies and procedures that are specific to RT service delivery. The student will also identify who accredits and regulates the agency. For each accrediting/licensing/regulating body, the student will give an example of how regulations dictated by that body impacts RT services. Finally, the student will provide an overview of the agency’s market.

Task: Create a blog post containing all of the following information in your Longwood Blog:

Agency/Setting Summary:

1. Agency/Setting name and description (brief explanation of the agency type, services provided, populations served, location).
2. Etiology & History- when was the agency founded and how has it changed/grown over time?
3. Mission/Vision/Core Values- List these. Not every agency has all of these elements, which is fine.
4. Agency continuum of services and intended goals/outcomes for those services.
5. Stakeholders- identify the internal/external stakeholders of RT services- examples of internal stakeholders are treatment team members, allied professionals, supervisors, volunteers, administrators, any employees or internal agents that are elemental to the provision in RT services. Examples of external stakeholders include customers, families, vendors, partners, any entity or person external to the agency.
6. Organizational chart- describe the chain of management/supervision within the agency beginning with yourself as the intern.
7. Agency  Policies and Procedures (2)- applicable to all agency employees. List the name and a one-sentence explanation of the purpose of the policy.
8. RT Policies and Procedures (3)- applicable to RT services only. List the name and a one-sentence explanation of the purpose of the policy.
9. Accreditation/Licensing/Regulation- identify what agencies regulate the agencies and RT services. For each regulating body, give an example of a regulation impacting RT services.

Market Scan:

1. Who are the customers of RT services at this agency?
2. What is the cost and how are RT services paid for (membership fees, billable services, bundled fees, grants, etc.)?
3. What is the product/service provided to the customers?
4. Are the customers satisfied with the RT services provided? How do you know?
5. Are there competitors to your agency?
6. Are there untapped/potential markets which RT services could be expanded to? If so, who are they and what services?

References:  Be sure to cite in APA style all sources used to complete this post.

To submit, upload information gathered on the blog page titled “Agency Summary & Market Scan”. Make sure that the information is presented in a professional manner, is organized and flows. Mentor approval is required in order to receive credit.

Criteria for Success: Rubric-