In this course I learned how to effectively compose Correspondence Letters, which include a Bad News Letter and a Persuasive Letter that you can see attached below. Learning how to complete these letters was beneficial as I may have to write these again in the future in the workplace. The purpose of the Bad News Letter was to keep a customer’s good will while still turning down a request. The purpose of the Persuasive Letter was to ask a recipient to do something that may benefit you while following steps that follow AIDA (get attention, create interest, stimulate desire and spur action). Although I can connect these assignments to multiple course outcomes, I chose to connect them to outcome number 2 (create professional documents that use plain English). In this course, I learned the 8 C’s of writing which include clear, concise, concrete and specific, complete, courteous, coherent, constructive and correct. I carefully considered each of the 8 C’s when composing these letters. I ensured my writing was following the use of plain English, as it is important to create professional documents when getting a point across to another. For example, when writing the Bad News Letter, I learned that is is not correct to use the word “unfortunately” when giving bad news. This was personally a challenge when writing the letter because I was so used to using the word in emails or letters for organizations when sending out bad news to other members. I overcame this challenge by carefully looking through each of the 8 C’s and making sure my letters were using plain English. Overall, this assignment was challenging yet fun because I learned how to properly compose letters I may also have to write in the future.
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