Agency/ Setting Scan

Agency/Setting Summary:

1. Agency/Setting name and description

Imperial Plaza Senior Living: The facility includes Independent Living (IL), IL Plus which is just independent residents who need assistance with their medications, Assisted Living (AL), and Memory Care (MC) residential facility. The agency does provide full dining options, transportation, and ability to hire companions for appointments or needs in their apartments as well as a doctor’s office, grocery store, and pharmacy onsite. AL & MC has 2 nurse practitioners who do room visits. Also has in house maintenance and activities for all levels of care. Serve older adults, which also include residents with mental health which includes those who have dementia/memory loss, Schizophrenia, Bi-Polar disorders and many more, residents with physical disabilities such as amputees, multiple sclerosis, visual impairments and many more, developmental disabilities like Down syndrome, ID and many more. Imperial Plaza is located in Richmond, VA near the Bryant Park Interchange. The agency also offers housekeeping for all rooms. (Plaza, I., 2020, Imperial Plaza)

2. Etiology & History

Imperial Plaza was founded in 1964 by Daniel Construction Company. (Imperial Plaza Senior Community, July 31, 2017) The agency added the Memory Care Unit in 2015. The Dogwood is the newest building on the facility, so it has grown as far as number of residents served. (Mesa. A, personal communication, June 10, 2020) The agency has changed management company’s multiples times since it was first built. They were first managed by ARC, and then Brookdale, Somerby and finally and still managing today is Bridge.(Elevating Senior Living Communities, 2020)

3. Mission/Vision/Core Values

Our Promise: Our Associates will always passionately give and serve with love. (Imperial Plaza Recreational Therapy Internship Manual 2020)

Our Vision:To instill community throughout the organization. To measure our success by our impact on others.To build a company with lasting endurance. (Imperial Plaza Recreational Therapy Internship Manual 2020)

Our Mission:To positively impact the lives of our residents, their families and our Associates each and every day. (Imperial Plaza Recreational Therapy Internship Manual 2020)

Our Culture- A Call to Serve:This call is inherent to our mission and is realized in our expressions of love, compassion andcommitment to our community. (Imperial Plaza Recreational Therapy Internship Manual 2020)

OUR SERVICE PILLARS: Show Love, Exceed Expectations, Serve with Purpose (Imperial Plaza Recreational Therapy Internship Manual 2020)

4. Agency continuum of services and intended goals/outcomes for those services.

Imperial Plaza has multiple levels of care; the hope is that as residents find that they need more help, that they will move through the levels of care appropriately instead of looking elsewhere. Since the agency does not have long-term care/nursing home/skilled care, some residents do have to move to another agency to receive the higher level of care needed for them. While the agency does have a number of internal moves in assisted living & memory care, they still have a number of moves from outside of Imperial Plaza. The ability for residents/families to hire companions when needed through the agency or otherwise does allow some residents to stay where they are longer if they just need minimal help. Independent living plus also gives residents an additional option if they just need help managing their medications. (Assisted, Independent, and Memory Care Communities, March 30, 2020)

5. Stakeholders

Internal: Lifestyles (Activity) team, Volunteers, AL Administrator & Executive Director, AL & MC Staff, Transportation team, Dining team (when they need food/food service for events) (Mesa. A, personal communication, June 10, 2020)

External: Families, Home Health & Hospice companies (let me know if you want specific company names), Entertainers, outside partnerships (theaters, restaurants, museums, etc.) (Mesa. A, personal communication, June 10, 2020)

6. Organizational chart

InternAL Lifestyles CoordinatorLifestyles DirectorExecutive Director (Mesa. A, personal communication, June 10, 2020)

7. Agency Policies and Procedures

Equal Employment Opportunity Policy- This policy clearly states that the agency Imperial Plaza must hire, promote, pay and all personnel actions without regard to race/color, sex, religion, national origin, gender, age, citizenship status, disability, military, and etc. (Plaza, I, Imperial Plaza Senior Living Associate Handbook, 2018)

Non- discrimination and anti-harassment policy- This policy clearly states that the work environment and individuals be treated with respect and dignity. The relationships among persons in the workplace must be business-like and free of bias, prejudice, and harassment. (Plaza, I, Imperial Plaza Senior Living Associate Handbook, 2018)

Americans with Disability Act- ADA Policy- This policy clear states that the agency must comply with federal, state, and local laws concerning the employment of a person with disability. The agency can’t discriminate against a qualified individual with a disability with regard to any terms and conditions of employment because of the disability as long as the associate can perform essential functions of the job. (Plaza, I, Imperial Plaza Senior Living Associate Handbook, 2018)

Online Activity policy- This policy clearly states that it can limit and monitor your online activity and what you do or say can be seen and if it goes against the required guidelines it can affect you and your employer and surely the agency as a whole. (Plaza, I, Imperial Plaza Senior Living Associate Handbook, 2018)

Privacy Policy- This policy clearly states that the agency is not liable for damage, loss, or theft by third parties of personal property of the associates. All storage facilities, offices, and workspace like desk are the property of the agency and the agency has the right to have access at any time without any notice to the associate. (Plaza, I, Imperial Plaza Senior Living Associate Handbook, 2018)

8. RT Policies and Procedures

Ensuring we fill out the right paperwork we need for certain activities or outings for like catering food with dining hall and transportation for the outings to other departments so it is done in a timely manner. (Mesa. A, personal communication, June 10, 2020)

They have permission to take personal pictures on their personal devices following the HIPPA guidelines making sure that they are safeguarding the resident’s privacy by not using it inappropriately and not posting it to personal social media’s. They are the only department there allowed to do that. (Mesa. A, personal communication, June 10, 2020)

They must get permission before buying supplies for activities and such and also checking with other people in other units if we already have the supplies needed. If they need the supplies they have to ask Katie and get the permission and get it to accounting in a timely manner. (Mesa. A, personal communication, June 10, 2020)

She has to ensure that volunteers have all the paperwork done and that it is kept on file so if it is needed. She has to do a brief orientation and have all the proper paperwork done correctly and truthfully so it is eligible for when HR asks for her to produce it. (Mesa. A, personal communication, June 10, 2020)

They have to be aware of any dietary restrictions of the resident’s and have access with an updated list for if they do a food activity or a special event so they have the list so they do not give someone the wrong food that goes against the doctor’s orders that were given. They have to ensure they do not give the wrong food to residents that can cause issues. (Mesa. A, personal communication, June 10, 2020)

9. Accreditation/Licensing/Regulation

Regulation comes from Corporate (Bridge Senior Living), and the State Health Department. There are very few guidelines for AL, none for IL, and a few more for MC. One regulation from the Corporate which is Bridge Senior Living would be cost regulations on the price of supplies or a new program depending on the amount of money it would take to get the new program up and running or the cost of supplies to fund a special event of some sort at the agency. One regulation from the State Health Department would be they must have the resident’s and complete 4 or 5 activities everyday during the week. (Mesa. A, personal communication, June 10, 2020)

Market Scan-

1. Who are the customers of RT services at this agency?

All of our residents (Mesa. A, personal communication, June 10, 2020)

2. What is the cost and how are RT services paid for (membership fees, billable services, bundled fees, grants, etc.)?

Most things are included in AL & MC. Only lunch outings, ticketed events (i.e. museums/shows) and a very few special events cost. In IL transportation for trips and any cost associated, craft classes, and some social events are charged for and residents either pay with cash or check or can bill it to their rooms. (Mesa. A, personal communication, June 10, 2020)

3. What is the product/service provided to the customers?

A variety of programs such as exercise, entertainment, movies/documentaries, trips, social events, special dinners/happy hours, craft classes, bingo, manicures (Mesa. A, personal communication, June 10, 2020)

4. Are the customers satisfied with the RT services provided? How do you know?

For the most part. We can tell by participation (which is voluntary) as well as comments from residents to or about staff. (Mesa. A, personal communication, June 10, 2020)

5. Are there competitors to your agency?

Not within our facility. (Mesa. A, personal communication, June 10, 2020)

6. Are there untapped/potential markets which RT services could be expanded to? If so, who are they and what services?

The residents who choose to stay in their rooms or state that they do not want to participate in programs. (Mesa. A, personal communication, June 10, 2020)

References

Assisted, Independent, and Memory Care Communities. (2020, March 30). Retrieved June 12, 2020, from https://www.somerbyseniorliving.com/

Elevating Senior Living Communities. (2020). Retrieved June 12, 2020, from https://bridgeseniorliving.com/

Imperial Plaza Senior Community. (2017, July 31). Retrieved June 12, 2020, from https://danielcommunities.com/portfolio-items/imperial-plaza-senior-community/

Mesa, A (2020, June 10). Personal Interview

Plaza, I. (2018). Imperial Plaza Senior Living Associate Handbook. Richmond, VA: Imperial Plaza.

Plaza, I. (2020). Imperial Plaza. Retrieved June 12, 2020, from https://www.ipseniorliving.com/amenities.aspx

S. (2020). Imperial Plaza Recreational Therapy Internship Manual. Richmond, VA: Imperial Plaza.

Somerby Senior Living. (2017, July 31). Retrieved June 12, 2020, from https://danielcommunities.com/portfolio-items/somerby-senior-living/

Criteria for Success: Rubric-
Agency Scan
The student completed all elements of the agency scan per the instructions in the assignment description.

Market Scan
The student adequately replied to all market scan prompts.

References
The student correctly cites in APA style all the sources utilized to gather the information for this blog post.

Mentor Approval
The student’s mentor has reviewed the post, checking it against assignment description and rubric criteria. The mentor has approved he student’s work.