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The DEC will maintain the following operating hours while class is in session.

Monday – Thursday, 8:00am – 8:00pm

Friday, 8:00am – 5:00pm

Staff are available to address concerns over the weekend. For assistance on Saturdays and/or Sundays, please email


Method of Contact Anticipated Response
 chat You can live chat with the DEC during our operating hours! Click here to access our chat feature. Outside of operating hours, though you won’t be able to start a chat, you can browse our list of frequently asked questions.
 textMessage Text us your questions at 434.262.4334.
Messages received outside operating hours will be answered on the next business day.
This number is only for SMS and cannot receive voice calls. The DEC is not responsible for any charges while text messaging with us.
 callNow Call the DEC at 434.395.4332.
Messages received during operating hours will be answered within an hour of receipt.
Messages received outside of operating hours will be answered on the next business day.
email Email us at Canvas questions should be sent to
Emails received will be addressed within 24 hours.
For urgent questions please call us at 434.395.4332.
appt Same-day appointments will depend on staff availability. Appointments may be scheduled, by request, outside of operating hours. All appointment requests will receive a response within 24 business hours.
You can call or email us to schedule an appointment. When requesting an appointment, indicate your availability and identify your specific needs.
walkIn During operating hours staff are available for walk-ins in Ruffner 146.
If no staff are available, we can schedule an appointment to meet with you within the next 24 business hours.