New Chat and Text

Welcome back from Spring Break! We hope you had a nice time off — while you were away, we’ve been busy!

We’re in the process of adopting some new technologies on our end, and this includes a new chat service. Most users will be unaffected, but we wanted to let you know of some of the changes:

  • It looks a little different! 
    Put your name in (if you want) and type your question. Someone will answer your question as soon as possible. If it is after hours and nobody is staffing The Desk, you will be able to search our Knowledge Base to see if anybody has ever asked your question before.
    You’ll also see “Ask Us” buttons in our guides and on our website; this will also launch the chat.

You’ll be able to rate your chat experience and email yourself a transcript when you are finished.
  • There’s a new text number: (434) 406-4957 
    You can text us any questions — when we’re available for chat, we will respond.
  • We no longer support outside chat clients
    So if you’re using AIM, GTalk, Yahoo or any other client, we apologize for the inconvenience. You are always welcome to email us at if you do not like using our chat widget.


This new service has a lot of features on our end that will help us provide you with the best service possible. We welcome your feedback!