For this assignment, we were asked to draft two documents for professional correspondence: a “bad-news” memo, and a persuasive letter. In general, I tend to adopt a somewhat elevated, formal academic tone in writing, so these exercises allowed me to practice writing in plain English for a targeted audience (CLO 2). Although this was initially a challenge, I found it helpful to apply the formats outlined by MacRae in Business and Professional Writing: A Basic Guide for a rough draft, and then revise my work to follow the 8 C’s (clear, concise, concrete, complete, courteous, coherent, constructive and correct). This practice with professional correspondence structures created an opportunity to use specific, genre-appropriate rhetorical strategies to craft tactful and concise messages (CLO 1).
Here, you can read a memo that adopts an indirect approach to delivering bad-news while maintaining employees’ good will and a sales pitch letter that grabs attention, builds interest, stimulates desire, and invites action.
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