The first assignment of the course tasked us to complete professional correspondence letters that could be used in the workplace, which includes emails, letters, and memos. My examples of professional correspondence were a bad news letter and a persuasive letter. The bad news letter’s purpose was to have us practice how to give bad news to an employee or customer while keeping their goodwill. The task of the persuasive letter was to ask the recipient to do something that benefitted us. These documents are connected to course learning outcome two, which is to create professional documents that use plain English. The expectation of using plain English was to follow the Eight C’s of Good Professional Communication. The information must be clear, concise, concrete and specific, complete, courteous, coherent, constructive, and correct. Through this course and specifically this assignment, I learned how to implement the Eight C’s into writing documents. For example, I learned that the use of the word “unfortunately” in the bad news letter is not correct or courteous. In my bad news letter I included information as to why the request could not be completed so it was implied that we could not honor the request. I also included an alternative offer to further imply the initial request would not be completed. It was important to proof-read the letters to ensure use of the Eight C’s. Overall, the assignment challenged me and allowed me to practice skills that will be used in my future.
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