Dear Campus Community,
Tell us what you think about Greenwood Library and become eligible to win one of seventeen prizes. You could win: a Nintendo Wii, an iPod Touch, a Nikon Coolpix camera, a Tom Tom navigation system, or a Barnes and Noble Gift Card. At the end of the survey, you can enter a drawing for one of these prizes by providing your e-mail address.
You can take the 5-7minute survey at:
Your participation will give us a better understanding of what you think about Greenwood Library’s services. This survey will:
- Let us know what services work best, and where to target improvements
- Help us better understand how the Longwood community rates library services
- Allow us to benchmark results against other libraries to determine best practices
Let me assure you that if you participate, your responses will be held in confidence. No identifying links between responses and the individual responding will be retained. Combined data only will be reported.
This national survey evolved from a conceptual model based on SERVQUAL, a popular tool for assessing service quality in the private sector. It has been rigorously tested and refined by the Association of Research Libraries and administered at over 500 colleges and universities to measure library service quality and identify best practices. The survey has been approved by Longwood University’s Human and Animal Subjects Research Review Committee and will be offered to all faculty, staff and students. To learn more about the survey, see the LibQUAL+ Survey FAQ on the library website.
If you have any difficulty in accessing or taking the survey, please contact Mark Lenker, Assistant Instruction/Reference Services Librarian, at firstname.lastname@example.org or 395-2257.
Thanks for taking the time to help us serve you better.
Dean of the Library
Janet D. Greenwood Library