Category Archives: Services

Aug 11 2014
Alerts, Services, Technology

Greenwood Blog support moving to the DEC

It has been several years since Greenwood Library piloted the first instance of wordpress at Longwood. Since that time, the Digital Education Collaborative (DEC) was formed to support instructional technology, and we believe that Longwood Blogs is a natural fit under their mission.

As of today, August 11, the DEC will be the primary point of contact and support for the Longwood Blogs WordPress platform. Both the DEC and Greenwood Library will be working collaboratively to ensure that this transition is conducted as smoothly as possible for both faculty and students. The Library will still provide library instruction sessions as well as research support; for more information, questions, or concerns, please contact us.

The Library and DEC are excited to partner to provide better service to our students, faculty, and staff!

partnership

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Mar 10 2014
Alerts, Services, Technology

New Chat and Text

Welcome back from Spring Break! We hope you had a nice time off — while you were away, we’ve been busy!

We’re in the process of adopting some new technologies on our end, and this includes a new chat service. Most users will be unaffected, but we wanted to let you know of some of the changes:

  • It looks a little different! 
    Put your name in (if you want) and type your question. Someone will answer your question as soon as possible. If it is after hours and nobody is staffing The Desk, you will be able to search our Knowledge Base to see if anybody has ever asked your question before.
    You’ll also see “Ask Us” buttons in our guides and on our website; this will also launch the chat.

You’ll be able to rate your chat experience and email yourself a transcript when you are finished.
  • There’s a new text number: (434) 406-4957 
    You can text us any questions — when we’re available for chat, we will respond.
  • We no longer support outside chat clients
    So if you’re using AIM, GTalk, Yahoo or any other client, we apologize for the inconvenience. You are always welcome to email us at refdesk@longwood.edu if you do not like using our chat widget.

 

This new service has a lot of features on our end that will help us provide you with the best service possible. We welcome your feedback!

Jan 14 2014
Services

The Desk

The Desk

Visit The Desk!

As of January 2014, Greenwood Library is moving to a single service point model. This means that instead of having to know where to go to get the help you need, you simply need to ask at The Desk located in the Atrium nearest the doors.

Our goal is to make our help easier to get by making us easier to find. No matter if you need to check out a book or equipment or need help with research, you start at the same place – The Desk. Many of you may not notice a difference, but we wanted to let you know of the change.

Some highlights of what this means for you:

  • Everything gets checked out and returned to one place – The Desk. This includes all equipment such as: digital cameras, video cameras, projectors, iPads, and all laptops.
  • The Multimedia Lab will be open the same as before, but will no longer be staffed by student assistants, so please visit The Desk at the entrance to the library for any Multimedia questions or needs.
  • Librarians will have their doors open if they’re available, and you might see them wandering around from time to time if you need them. The desk in the Learning Commons will be vacant unless an RTA or ITC is available, so if you need help, you can chat with us or come to The Desk.
  • You don’t need to know if The Desk staff will be able to answer your question – if they can’t help you immediately, they can find out who can help you and refer you to that person.
  • Librarians will still be available to help you, and you can always still make a research appointment.
Apr 23 2013
Alerts, Services

Interlibrary Loan Maintenance

Due to a system upgrade, Interlibrary Loan services will be unavailable on May 6, 2013. We apologize for any inconveniences. If you have further questions, please contact Tammy Hines.

Apr 23 2013
Services, Technology

reKindle your reading this summer!

Looking for page turning books to heat up your summer?  We recommend checking out a Kindle from the library! We have updated, preloaded Kindles with new, popular and bestselling books from the following genres:

Come by the Circulation/Reserves desk and ask for a Kindle in the genre of your choice.  Would you like to suggest an author or a title to be loaded on a Library Kindle? Suggestions will be honored on a first-come, first-served basis as funding permits. Make a request here.

Click here to see Kindle availability.

Apr 19 2013
1 Comment
Events, Miscellaneous, Services

Fort Finals: Beach Week starts Sunday, April 21!

Join us for Fort Finals: Beach Week Sunday, April 21 – Wednesday, April 24 in the Library Atrium!  We’ll have plenty of beach decor and activites to help you escape from exam stress and, of course, SNACKS starting at 8pm each evening!  Want the inside scoop?  Here are a few highlights we are planning:

    • Giant zen sand garden
    • Postcards to family and friends (back by popular demand … we mail them for you!)
    • Study Paws from 8-9pm each evening outside the Library

Extended hours begin Monday, Aprill 22.

Thanks to the Janet D. Greenwood Library, Longwood Dining Services, the Office of Enrollment Management and Student Success, Cormier Honors College, Cook-Cole College of Arts & Sciences, the Writing Center, and Printing Services for sponsoring this event.

Mar 15 2013
2 Comments
Alerts, Services, Technology

Your feedback helps us make the Library better

Starting March 18th, Greenwood Library will be conducting the LibQUAL survey of library service quality.  Longwood students, faculty, and staff will receive emails with a link to participate in this nationally recognized survey.  Participants may choose to enter a drawing to win an iPad with Retina display or Solo headphones by Beats by Dre.  The survey will close on April 5th.

By participating in this five-minute survey, you will:

• Let us know what services work best, and where to target improvements

• Help us better understand how the Longwood community rates library services

• Allow us to benchmark results against other libraries to determine best practices

If you participate, your responses will be kept confidential. No identifying links between responses and the individual responding will be retained. Only combined data will be reported.

If you have any questions about the survey, please contact Mark Lenker, Librarian for Instruction and Research Services, at lenkermn@longwood.edu or 395-2257.

We look forward to your feedback!

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Nov 11 2012
Services, Technology

All I want for the Holidays is a Kindle from the Library!

Kindle DX

‘Tis the season for Kindle reading!  We are launching our holiday reading campaign on Tuesday, December 10.  If you are an LU student, faculty, or staff, you can check out a Kindle from the Library that isn’t due back until after Winter Break! We’ve preloaded each Kindle with popular and bestselling books from genres that you requested:

Come by the Circulation/Reserves desk and ask for a Kindle in the genre of your choice.  Would you like to suggest an author or a title to be loaded on a Library Kindle? Suggestions will be honored on a first-come, first-served basis as funding permits. Make a request here.

Click here to see Kindle availability.

 

Kindle DX Titles Sample

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Oct 12 2012
Services, Technology

Text a Librarian Improved

We’ve upgraded our text a librarian service and made it even better. Now your texts will be sent and received instantly and the service has much improved stability. Note that this upgrade required us to change our texting number to 434.264.5755. However, texts sent to the previous number will still reach us for the time being.

Texting a Librarian on an iPhone

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Sep 30 2011
2 Comments
Services, Technology

The Janet D. Greenwood Library on your mobile device!

We are happy to announce our beta library mobile site @ bit.ly/mlibrary .  The mobile site features include hours, maps, books/articles searching, and contact information. Try it out and let us know what you think by clicking on the comments button .

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