User Rating: ******** 8/10 25 votes

Writers: Tatiana Pashkova-Balkenhol, Mark Lenker, Liz Kocevar-Weidinger

Release date: June 10-12, 2010 (Calgary, Alberta)

Genre: Transcending borders/Exploring new techniques and new technologies

Tagline: Think twice before you ask for feedback

Plot: What is the happy medium between what students want and what we (librarians) think they need? Join us for an interactive hands-on session that replicates the students’ experience of providing feedback on web 2.0 technologies for instructional use. Experience how student feedback changed and improved our library services. Learn about how collaborating with students can have an unexpected impact on your instruction program.

Cast: Librarians, English 150 students, Communication Studies Students, First-Year seminar students, and teaching assistants in Longwood’s first year experience program.

Additional Details: Leaders in higher education are stressing collaboration in both the implementation and development of our services. Longwood librarians responded by developing an iterative process of conducting needs assessments, usability studies, and follow-up surveys to deliver services that respond to the needs of our users.

Find out how our library received feedback from both novice and experienced users on our research guides and how we used that feedback to improve our students’ research experience. During this session, the presenters will provide a simulation, during which participants will be “students” taking usability surveys and then have the opportunity to be “librarians” evaluating the feedback process and responding to the user-suggested changes.

Learn how we built a collaborative relationship with student teaching assistants in Longwood’s first year experience program and how their feedback inspired us to create an online game to help incoming freshmen use the library effectively. Participants will get to play and figure out — which of our librarians is really a dangerous android in disguise—before it’s too late?