The Greenwood Library has developed a new dynamic Library FAQ component on our website that allows you to find timely information about library services and policies more intuitively. You can search all questions or browse by category: About, Borrowing, Faculty, Research, and Technology. The results include a short answer, resource links to more detailed information, and links to related questions. See, for example, “How do I find an item that is on reserve?”
The FAQ is the key component of a year-long help page redesign. Usability studies conducted in 2009 served as a starting point for the redesign, which gives users the choice of asking a librarian or finding answers on their own. The FAQ application was developed by Chris Harper, Library Information Systems Specialist, and includes a web-based administrative interface for easy updates, usage analysis and the ability to embed widgets on library web pages and research guides.
Let us know what you think!