#TechTipThursday: Staying Connected with Canvas

TTT_DEClogoRecently, the Canvas servers experienced a widespread outage that reached far beyond Longwood University. While we are hopeful that these situations will continue to be minimal, there are ways in which you can stay connected with Canvas. The Digital Education Collaborative is always a resource; know we utilize resources from Canvas directly as we monitor system status among other tasks. This post introduces several resources provided by Canvas to its user community.

How to Check Canvas’ Status

Canvas maintains a website devoted entirely to know system issues. Here is where each tool in the Canvas platform is associated with it current status. Refer underneath the component checklist for a key.

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Users can subscribe to updates using the button seen below. It is located in the top-right corner of the page just above the component checklist.
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At the bottom of the same page, Canvas provides a synopsis of each step that has been taken in the resolution process. This also lists, by date, actions taken to resolve Canvas server-related incident reports. You can visit http://status.instructure.com/ and read, in detail, about Tuesday’s outage.

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Staying Connected on Social Media

If you use Twitter, Canvas regularly posts updates regarding issues they are experiencing and new releases. You can follow them using the handle @CanvasLMS. Canvas’ platform is hosted by Amazon Web Services, so you can also follow @awscloud for more updates.

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Submitting a Feature Request

Canvas encourages its user community to submit requests for features not currently available. While there is no guarantee that your request will be addressed in an upcoming release, there is a process by which Canvas solicits input from its user community as it makes decisions regarding feature updates. Not only can you access https://community.canvaslms.com/community/ideas to search for ideas that other users have submitted, you can vote on them or add your own. To submit a feature request, scroll down the page and choose the ‘share new idea’ option located on the right side and highlighted with a red rectangle below.

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Canvas Community and Updates

The Canvas Community can be accessed using https://community.canvaslms.com/welcome. The Community offers answers to just about anything related to features in Canvas, a space to share your ideas and thoughts about the Learning Management System, and review documentation explaining updates made to Canvas.

Release Notes keep users informed about new changes to Canvas and the likely impact that it will have on functionality and the user experience. Anyone can access the Canvas Release Notes but know the DEC creates (when classes are in session) an FAQ for each set of Canvas release notes. These will be highlighted on our blog and available to users within Canvas directly. A schedule for Canvas Release Notes may be found here as well.

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If you have questions or concerns about anything described in this post, or believe we can be of assistance, please contact us directly.

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